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class, quality and prestige

Privacy Policy

1. Who We Are

This website and webshop are managed by:

Company name: House of Austrium
Legal form: Sole Proprietorship
Company / VAT number: BE1032456023
E-mail address: houseofaustrium@outlook.com
Website: www.houseofaustrium.com

We process personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian law.

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2. Personal Data We Collect

When you visit or use our Wix-based webshop, we may process the following personal data:

  • First and last name

  • Email address

  • Billing and delivery address

  • Phone number

  • Payment information (never full card details)

  • IP address

  • Order history

  • Communication via contact forms or email

  • Technical data about website usage

We do not collect sensitive personal data.

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3. Purpose of Processing

Your personal data is processed for the following purposes:

  • Processing and delivering orders

  • Payment processing

  • Customer service and communication

  • Legal and accounting obligations

  • Management and optimization of the webshop

  • Security and fraud prevention

The processing is based on:

  • Performance of a contract

  • Legal obligation

  • Legitimate interest

  • Consent (where applicable)

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4. Wix as Platform

Our webshop is hosted on Wix.com Ltd.

Wix processes personal data on our behalf and provides a secure environment for:

  • Website hosting

  • Orders and customer accounts

  • Data storage

  • Security and performance

Wix may store data on servers inside or outside the EU, but always in accordance with GDPR using appropriate safeguards.

More information: https://www.wix.com/about/privacy

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5. Payments

Payments in our webshop are processed via external payment providers, such as:

  • Wix Payments

  • Bancontact / Mollie

  • Other Wix-supported payment methods

We do not have access to full card details. These are processed directly and securely by the payment provider.

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6. Sharing of Personal Data

We share your data only when necessary with:

  • Wix (hosting and webshop functionality)

  • Payment providers

  • Shipping and logistics partners

  • Accountant or administrative services

  • Government authorities if required by law

We never sell or rent your personal data to third parties.

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7. Cookies

Our website uses cookies and similar technologies via Wix to:

  • Ensure proper webshop functionality

  • Enable order processing

  • Gain insights into website usage

  • Improve user experience

Upon your first visit, we request consent for non-essential cookies.
You can manage or disable cookies through your browser settings.

(A separate Cookie Statement can be provided if desired.)

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8. Retention Periods

We do not retain personal data longer than necessary for the purposes for which it was collected, taking into account statutory retention periods (such as accounting obligations).

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9. Your Rights

You have the right to:

  • Access your personal data

  • Correct your data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Data portability

You can exercise these rights by contacting us at:
houseofaustrium@outlook.com

You also have the right to file a complaint with the Belgian Data Protection Authority (DPA):
https://www.gegevensbeschermingsautoriteit.be

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10. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

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11. Changes to This Privacy Policy

This privacy policy may be updated due to changes in our operations or legislation.
The most recent version is always available on this website.

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Last updated: 21/01/2026

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