Terms and Conditions
1. Identity of the Company
These Terms and Conditions apply to all offers, orders, and agreements made through this website:
Company name: House of Austrium
Legal form: Sole Proprietorship
Company / VAT number: BE1032456023
E-mail address: houseofaustrium@outlook.com
Website: www.houseofaustrium.com
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2. Applicability
These Terms and Conditions apply to every offer, order, and agreement concluded through this Wix-based webshop.
By placing an order, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.
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3. Offers and Products
We make every effort to describe and display our products as accurately as possible.
Images are for illustrative purposes only and may differ slightly from the final product.
Obvious errors or mistakes in the offer do not bind us.
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4. Prices
All prices are stated in euros (€) and include VAT, unless stated otherwise.
Shipping costs are clearly displayed before the order is finalized.
We reserve the right to change prices at any time without affecting orders that have already been placed and confirmed.
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5. Orders and Agreement
The agreement is concluded at the moment the customer places an order via the webshop and receives an order confirmation.
We reserve the right to refuse an order or request additional information if necessary.
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6. Payment
Payments are processed via the payment methods offered by Wix, including but not limited to:
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Wix Payments
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Bancontact / Mollie
Payment must be completed in full before the order is shipped.
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7. Delivery
Orders are delivered to the address provided by the customer.
Stated delivery times are indicative and do not constitute a binding obligation. Delays do not give rise to compensation or cancellation rights, unless required by law.
We are not responsible for delays caused by third parties, such as postal or courier services.
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8. Right of Withdrawal (Consumers)
Consumers have the right to withdraw from the agreement within 14 calendar days after receipt of the product, without stating a reason.
After withdrawal, the consumer has an additional 14 days to return the product.
Return shipping costs are borne by the consumer unless otherwise agreed.
Returned products must be unused, undamaged, and, where reasonably possible, returned in their original packaging.
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9. Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
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Personalized or custom-made products
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Digital products delivered immediately after purchase
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Products that cannot be returned for hygiene reasons once the seal has been broken
Where applicable, this exclusion will be clearly stated on the product page.
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10. Complaints
Complaints must be submitted within a reasonable period after discovering the issue via:
We aim to handle complaints promptly and in mutual consultation.
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11. Liability
Our liability is limited to the value of the relevant order, except in cases of intent or gross negligence.
We are not liable for indirect damages, including consequential damage, loss of profit, or missed opportunities.
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12. Force Majeure
In cases of force majeure, we are not obliged to fulfill our contractual obligations.
Force majeure refers to any circumstance beyond our control that makes fulfillment of the agreement temporarily or permanently impossible.
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13. Intellectual Property
All content on this website, including texts, images, logos, and designs, is the property of House of Austrium or used with permission.
It is not permitted to copy, distribute, or use this content without prior written consent.
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14. Privacy
Personal data is processed in accordance with our Privacy Policy, available on this website.
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15. Governing Law and Jurisdiction
These Terms and Conditions are governed by Belgian law.
Any disputes shall be submitted exclusively to the courts of the judicial district of our registered place of business, unless mandatory law provides otherwise.
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Last updated: 21/01/2026
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